This is a case study of how a manufacturing company, Lincoln Electric, captured my attention and has kept me engaged for several years through many tactics including on-going email marketing newsletters, YouTube videos and other digital marketing strategies.
If you are a business professional, then you’ve heard the acronym CRM. Everyone knows it stands for Customer Relationship Management. Everyone is aware that it represents software that is used to store information about customers. Their addresses, phone number(s), email addresses, and perhaps some background information including how the customer was met and what they are interested in buying. If you have a great sales team then your CRM even includes details about the customers personal life like their spouse’s name, their favorite vacation spot or if they enjoy any particular sports.
However, let’s not forget what “Customer Relationship Management” truly means. It means, build and maintain outstanding personal relationships with your customers. Get to know them. Know them personally and build confidence and trust in your relationship. When they feel pain, feel the pain with them. When they feel rushed, feel rushed with them.
Great photos sell more products! Your product photos are crucial to your success when selling products online using your own eCommerce site. Customers expect to find high quality, high resolution images of your products from varying angles and perspectives, highlighting details and features. Images are powerful; we remember what we see more than what we read. Here are my top eight (8) insights — and TWO bonus pro tips — for shooting great product photography.
When you’re bootstrapping a startup, managing a blog or marketing your brand it’s difficult and expensive to hire a designer every time you need incredibly designed digital assets. So how do you get great design assets without hiring someone? Well, you have 2 options. You could learn how to design well then drop a bunch of money some Adobe software (not likely a good option), or you could use a free graphic design software system like Canva.
Recently I’ve had the opportunity to chat with a dozen or so manufacturers and distributors about using a sales portal in their business strategy. We usually chat about the challenges they are facing, new changes in their industry and how the web seems to be the root of change. What I’ve found is that manufacturers and distributors are slow to adopting a web-based sales portals in their business strategy. I noticed a few common threads in the conversations.
I was recently introduced to a “9 word email marketing tactic” that seemed “to good to be true”. I’m sharing this with you because I’ve done it myself and it lead to significant success in less than an hour. Here are the details.
Last week I was perusing some interesting posts on GrowthHackers.com. I came across a post about Hubspot. This topic has been on my mind lately because we’ve been discussing ways to integrate Hubspot with our system, xTupleCommerce, and the article stood out to me because it asked “What do you recommend as a replacement to Hubspot?”
As with any other website or system, when designing a B2B eCommerce system you have to keep the customer in mind. In the case of B2B eCommerce, the system that is being built is more of a business application than just a storefront. The users of a B2B eCommerce site are purchasing on behalf of their company or their customer. Their decision making process is less emotional and more practical. You must design and build a site to meet the business needs of your customer. These are things to keep in mind when designing and building your B2B eCommerce system.
Now is the best time in history to start a web-based businesses. Whether you are interested in launching an eCommerce store, a SaaS application, a Podcast, a profit generating blog or you want to build a web-based service business, the best time to get started is right now.
Some would argue that the best time was 6 years ago, or 10 years ago. That argument has two flaws.
The technology adoption lifecycle is an key concept to understand when building and marketing your web-based products or services. This is the cycle in which your market will begin using your new technology. Whether you are building an eCommerce store, a web application, a communication portal for your customers, or some other grand vision, you have to remember that building the product is only a fraction of the battle. The other fraction is getting people to use the product.
In this article I discuss the different stages of technology adoption. Understanding the stage in which your product currently resides is incredibly important for making marketing and communication decisions.